* Actually, when I say '2', it's more like two MILLION but you can get carried away with hyperbole. I thought Natwest was the nadir of these things, but it appears Halifax is right up there. Or down there.
Last year I had changed the name on my Halifax credit card account following my marriage. Some months following the marriage - I knew they might mess it up, so I hadn't bothered.
This was duly changed, as was the name on my OTHER credit card, which was actually issued by Bank of Scotland. When, with sinking heart, I phoned to object I was told it was because I couldn't have two names registered with them.
'I've had both cards for about TWENTY YEARS.' I pleaded. 'One is my professional name. Surely there must be many women with this situation.'
Apparently not. They consulted higher up. The machines would literally crash and the space-time continuum cease to function if I persisted in willy-nilly flaunting two names at them.
I explained, slowly and painfully, that I might as well cancel the other card because it was no point me having two cards with the same name. They sounded slightly offended, as if this was being unduly irksome. (Incidentally, I obtained a card in my professional name with another company in about five minutes.)
I would have let this pass, if it weren't for the fact that recently I requested to transfer some money into a bond I hold with Halifax. The name on all the accounts I have remaining with them is my married name, yet this letter arrived with my pre-married (Maiden? No, thank you, I'd rather use a term less patronising) name.
I didn't bother calling. I have other things to do than listen to Four Seasons being mauled over my handset. I tweeted instead. I pointed out that they had said it was impossible for me to have more than one name and they had changed ALL my accounts to the married name. Yet, inexplicably, there they were using a different name. How was this possible? They didn't know and they understood it was annoying, but could I 'pop' into the branch with ID.....?
Since the closure of the recent branch, this 'pop' is over three miles away.
I'll go, because I have no other option. They are unable to manage these things over the phone. Or even accept a scanned copy of the marriage certificate emailed. Or, tragically, grasp the concept of irony.
some of these...
Rants appeared as ‘My Pet Peeves’ for a blog on The Argus. Everyone has pet peeves. Maybe yours is 'people who have pet peeves'. That's fine. You bog off and be peevish about that. These are my peeves and I'll cry if I want to.